Client Service Engineer

Germany, Hamburg

Full-time 
Responsibilities:

  • Work within a cross country team to deliver products and deploy solutions
  • Support and maintain product installations at client sites
  • Perform and provide counsel on diagnosis and repair of equipment and systems (both hardware and software) in liaison with engineers across our various offices 
  • Maintain inventory of spare parts as well as track costs incurred for maintenance and repair of deployed systems
  • Contribute to site-specific documentation and quality assurance information
  • Develop and contribute to measurements and reporting of performance indicators for site service objectives
  • Anticipate potential failure modes and propose changes to design and/or process for ongoing improvement of deployed systems at client sites
  • Ensure customer satisfaction through ongoing interactions with client representatives and system operators   

Requirements:  

  • Diploma / Bachelor in electrical, electronic or mechanical engineering, computer science, or related subject  
  • experience or track record in automation or robotics will be a plus 
  • 2-3 years’ Experience in a direct client service role 
  • Business Proficiency in English  
  • Troubleshoot problems and communicate effectively across time zones and cultures  
  • Comfortable with Linux and Microsoft Operating Systems  
  • Proficient in networking (TCP/IP), databases, programming and scripting languages  
  • Availability to travel and be based abroad for extended periods will be a plus  
  • Good Customer Intimacy

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