IT Support Engineer

Gurugram

 

 

GreyOrange is re-imagining the warehousing & supply-chain industry. We design, develop and deploy advanced robotics systems at warehouses, distribution centers and fulfilment centers. Our expertise in robotics, hardware and software engineering help companies solve operational inefficiencies in their warehouses. With in-house Mechanical, Electrical, Embedded, UI/UX, Software Development and Quality Assurance teams, GreyOrange ensures unquestioned quality of all our products.

 

Founded in 2011, GreyOrange has grown rapidly from a two-man team, and today has over 500+ employees. Our robots are increasing efficiency and accuracy, optimizing supply-chains and bringing scalability to over 50 locations across multiple countries in the world. GreyOrange is a truly global company with its headquarters in Singapore and offices in India, Hong Kong and Japan, providing 24x7 customer support globally. Over 35% of our employees work in the state-of-the-art Research and Development centre in Gurgaon, India. Our key clients include major e-commerce players such as Flipkart, PepperFry, Jabong and Sodimac, FMCG giant Hindustan Unilever, and logistics companies such as Kerry Logistics, Aramex, DTDC, Delhivery, Gojavas and Ninjavan.

What it’s like to work at GreyOrange

At GreyOrange, we are helping companies make their warehouses better. Our products increase and maximize their supply chain potential by not only increasing their overall throughput but by also introducing advanced technology and innovation into their warehouses.

 

We are a team of technical minds, engineering experts, innovators and tinkerers, bringing unparalleled automation to the world's warehouses. People at GreyOrange come from different countries, cultures and diverse backgrounds with broad set of skills to take some of the toughest challenges head on. They work with innovation at its bleeding edge and are passionate about building long-term technologies designed to pioneer the field for the coming decades. Advanced intelligence, state-of-the-art engineering and unparalleled technology are at the core of GreyOrange’s specialized products.

 

With the strength of cross-functional teams, we all are collaborators at heart. We support each other in learning and working, indulge in knowledge sharing, and have thoughtful discussions enabling us to develop strong ties with each other.

 

Read more about GreyOrange here:

  1. How we built India’s Biggest Robotics Company: BBC
  2. RBR50 2018 Names The Leading Robotics Companies Of The Year
  3. Warehouse Automation Firm, GreyOrange eyes new sectors: Livemint
  4. Rallied by the GST, an army of robots is preparing to march into Indian warehouses: Quartz

 

View our Product Videos here:

  1. The GreyOrange Butler
  2. GreyOrange Linear Sorter
  3. India’s game changers

 

To know more about GreyOrange please visit www.greyorange.com

 

 

 

 

 

IT Support Engineer

Gurugram, India – Fulltime

 

Grey Orange is seeking a talented and motivated IT Infrastructure Support Engineer to help build a scalable architecture.

 

Key Responsibilities

  • Installing and configuring computer hardware and software for on-site and remote users including users outside India
  • Monitoring and maintaining computer systems, networks & other IT infrastructure elements;
  • Planning and undertaking scheduled maintenance upgrades
  • Diagnose and resolve technical issues
  • Repairing equipment and replacing parts
  • OS Troubleshooting including Windows 10, Ubuntu Linux, and Mac OS
  • Preventive maintenance against breakdowns and failures of IT equipment.
  • Application & Antivirus installation to all desktops and laptops
  • Completing internal user moves including phones
  • Patching of network and phones
  • Setting up new users and disabling expired accounts in accordance with HR requirements
  • Ensure that a high level of customer service and support is provided to all internal and external customers
  • Address user tickets regarding hardware (Desktop, Laptop, Workstation, Printer, Scanner, etc) software (OS, Antivirus, etc) and networking (Switches, Firewall, Router, Wi-Fi, etc)
  • Manage and maintain IT assets, inventory and vendors

 

Requirements:

  • Graduate with minimum 2-4 Years of experience in supporting internal & external IT users.
  • Minimum 1-year experience of supporting remote users outside India (not mandatory)
  • ITIL Foundation, MCSA/MCSE/CCNA (preferred but not mandatory)
  • 24x7 on-call support for all environments as and when required.
  • Experience with desktop operating systems including windows, ubuntu Linux, Mac OS.
  • Work extra hours to meet deadlines, as required and where reasonable

 

 

 

 

Thank You

 


Currently, this job is not active. Please do keep visiting our careers page for relevant opportunities.

Good Luck!

Talent Acquisition Team
GreyOrange

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