Assistant Manager - Change Management

Gurugram

Assistant Manager – Change Management

Gurugram

Full-Time

GreyOrange is looking for talented, mature and motivated individuals who thrive in a start-up like, fast developing organization. You will join a highly talented  Client Services team to support Escalation Management team to manage the Change control process. Your primary responsibility will be to deliver client delight by applying a structured methodology and lead change management activities. Apply change management process and tools to create a strategy to support adoption of the changes required during the life cycle of the project.

Responsibilities

  • Responsible to implement Change management process and tools to support and structure the change control process
  • Support communication efforts: Support the design, development, delivery and management of communications.
  • Assess the change impact: Conduct impact analyses, assess change readiness and identify key stakeholders.
  • Support training efforts: Provide input, document requirements and support the design and delivery of training programs.
  • Complete change management assessments, Identify, analyze and prepare risk mitigation tactics
  • Consult and coach all internal stake holders, CS teams, project teams and Product teams
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Integrate change management activities into project plan. Evaluate and ensure user readiness
  • Track and report issues, escalate to relevant stakeholders and ensure the learnings are implemented.
  • Define and measure success metrics and monitor change progress
  • Support both incident Management and Problem Management teams effectively and ensure that the team KPI/KRA’s are achieved
  • Improve client service metrics by monitoring and analyzing results and getting requisite changes implemented

Requirements 

  • Engineering degree with at least 6 - 8 years of experience in Change management
  • Worked with Clients directly/ dynamic, self-driven one can work under minimum supervision.
  • Proficient in NOC / Helpdesk management / Incident Management / Problem Management resource planning, remote diagnosis and support.
  • Good Understanding of Linux OS, Python and best practices in Server Management
  • Proficient in English communication skills, presentation skills and Data analysis
  • Good analytical skills

Apply Now


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