Customer Success Analyst



Key Responsibilities :-

  • Work with the team to identify business intelligence, reporting, and data analysis needs for meeting the Customer Success objectives
  • Work cross-functionally with operations, product management, and engineering teams within Grey Orange to understand databases, define key performance indicators (KPI), and maintain on-going metrics reports & dashboards used to drive key success metrics
  • Leading deep dive analysis of product usage trends and surface key insights to guide value creation opportunities for our customers
  • Use large/complex datasets to solve difficult and non-routine analysis problems, applying advanced analytical methods as needed
  • Confidently presenting outcome of analysis and recommendations to executives and team leaders  


  • Work experience of at least 3-6 years in an analytics role
  • Hands-on experience in Tableau ,Python (Scripting),MS Excel, Alteryx  (Combination of any 3)
  • Strong analytical skills and data-driven thinking.
  • Effective written and verbal communication skills
  • Willingness to both teach others and learn new techniques 

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