Enabling omni-channel order fulfillment for Home Improvement Chain

Omni - channel fulfillment center

The company is the largest home improvement retail chain in Latin America. It’s operational in 6 countries with around 450,000 sq.mt. of warehousing space in Chile alone. The e-commerce business for the company has been growing rapidly with proliferation in SKUs being handled. They needed a solution at their distribution center spread across 100,000 sq.mt. that could serve to store and e-com operations.

  • Problem Statement
  • Manage complex omni channel fulfillment with growing share of online orders
  • Optimize warehouse for handling multiple inventory load units (pallets, cases and eaches) to increase throughput
  • Handle wider range of SKUs across a variety of dimensions & fragility
  • Configure warehouse operations for scalability with increase in number of stores
  • Reduce space and time required for consolidation of store fulfillment orders
  • Optimize shipment process to reduce high dock to stock time in retail stores
  • Benefits Delivered
  • The GreyOrange Butler solution was able to help the customer fulfill twice more volume of orders while reducing the operating expenses significantly
  • The customer was able to adapt to evolving Omni channel processes using the solution
  • Unified order picking and consolidation model. Reduced dock to stock time and DOH inventory at client's stores
  • Capacity increase within the warehouse leading to Capex avoidance. Besides, there were opex savings and space optimizations