USING TECHNOLOGY TO MANAGE EXPECTATIONS IN AN OMNICHANNEL WORLD, PART 1

By Jeff Cashman

From Total Retail
July 14, 2020
By Jeff Cashman

The retail supply chain has experienced some dramatic evolutions over the last 10 years to 15 years. What started out as a straightforward process for getting goods from a warehouse or a distribution center (DC) and out onto the retail floor has become a central focus for companies managing a complex supply chain, including e-commerce, omnichannel, and brick-and-mortar.

No longer focused solely on storing and shipping pallets of goods, the true omnichannel warehouse must have the capabilities to intelligently optimize fulfillment and increase store efficiency by packing replenishment orders according to individual store layouts and preferences, as well as orchestrating the fulfillment and delivery of single orders to individual customers’ doorsteps. Covering this spread and keeping these order promises can be difficult, and presents high hurdles for retailers that rely on a hodgepodge of manual systems, spreadsheets and older technology solutions to run their supply chains. Concurrently, the lines between offline and online retail sales continue to blur, with offline players improving their online presences (e.g., Walmart’s acquisition of Jet.com) and vice versa (Amazon.com’s purchase of Whole Foods). This, coupled with the sheer uncertainty over what channel a customer will eventually adopt, stokes the need for a more modern fulfillment operating system.

The fast-changing world situation has given retailers an opportunity to redefine the supply chain and step up capabilities to succeed in this new era. The opportunity is impossible to ignore.

Read the full article at Total Retail.

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