2023 Gartner® Market Guide for Retail Store Inventory Management Applications
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In 2023, 14.5% of US sales were returned, for a total value of $743 billion. To meet this challenge, many retailers use advanced robotic automation systems to handle product returns and streamline various facets of reverse logistics. This checklist is designed to help big-box retailers determine the efficiency of their current returns processes and identify potential areas for improvement.