Global Airline Triples Order Fulfillment Speed

DL Airlines

A leading airline in the global aviation industry faced a pressing need to optimize its aviation logistics and maintenance operations. Their old system, a traditional Automated Storage and Retrieval System (ASRS), suffered from slow order fulfillment and limited flexibility. Also, high labor costs hindered the agility required to meet fast-paced demands.


Challenges included:

  • A tight timeline (6 months from project kick-off to go-live)
  • Gaining trust in the new goods-to-person (GTP) technology
  • Smoothly transitioning away from the old ASRS
  • Navigating supply chain delays


To address these challenges, this global airline deployed goods-to-person robotic automation, MSUs and PPS, all powered by GreyMatter multiagent orchestration.


GO Impact

  • 3x the fulfillment speed
  • Enhanced availability for handling critical spares within 45 minutes
  • Flexibility to move hardware to different facilities as needed
  • Order and rack presentation in seconds, eliminating the 5-minute wait time associated with ASRS


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