Global Airline Triples Order Fulfillment Speed

A leading airline in the global aviation industry faced a pressing need to optimize its aviation logistics and maintenance operations. Their old system, a traditional Automated Storage and Retrieval System (ASRS), suffered from slow order fulfillment and limited flexibility. Also, high labor costs hindered the agility required to meet fast-paced demands.

Challenges included:

• A tight timeline (6 months from project kick-off to go-live)
• Gaining trust in the new goods-to-person (GTP) technology
• Smoothly transitioning away from the old ASRS
• Navigating supply chain delays

To address these challenges, this global airline deployed goods-to-person robotic automation, MSUs and PPS, all powered by GreyMatter multiagent orchestration.

GO Impact

• 3x the fulfillment speed
• Enhanced availability for handling critical spares within 45 minutes
• Flexibility to move hardware to different facilities as needed
• Order and rack presentation in seconds, eliminating the 5-minute wait time associated with ASRS

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