Peak Season Fulfillment

Peak Season Fulfillment

How do I optimize peak season performance when high order volume goes through the roof and labor availability hits the wall?

Keeping promises and making profits during peak season can be a moving target for your fulfillment operation. See how you can solve your toughest peak season challenges.

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1. How do I handle high volume of orders?

1

Capacity Planning

To manage on-field operations, it is important to continuously plan, observe, respond and preempt capacity and resources. The expectation is that the system picks orders like clockwork. However, multiple stimuli impact this engine & effect order fulfillment SLAs. GreyMatter offers capacity management that helps manage the order pool & capacity in real-time. Using this capability, the operations teams can plan the system capacity, observe if the capacity is sufficient to meet order SLAs and respond to stimuli, taking pre-emptive actions to manage the key KPIs.

GreyMatter Solutions


Capacity Management
Fulfill orders timely by managing the order pool & capacity in real-time
2

Deploy other processes (manual) to support extra volume

GreyMatter contemplates everything affecting the edge of the fulfilment operation. When the fulfilment volume goes up, GreyMatter drives synergy for manual & automated picking by orchestrating manual operations in the reserve area. This helps translate all our optimizations to the entire picking operations. The single system driving all warehouse operations, results in significantly easier planning and more optimized flows that yields higher throughputs.

GreyMatter Solutions


Hybrid Warehousing
Drive synergy for Manual & Automated picking

Reserve Picking Management
Orchestration of manual operations in the reserve area
3

Optimized Order Picking

Traditional wave-based systems generate a fixed pick list based on a wave which limits the order batching opportunities. Thus, making it impossible to re-organize orders for optimizing picking tasks. Last minute priority changes/cancellations are hard to accommodate. GreyMatter Waveless Picking allows for more optimal outcomes than the WMS can achieve. The wave-less real time cost optimization engine refreshes orders every second and picks the lowest cost/highest priority orders.

GreyMatter Solutions


Waveless Fulfilment
GreyMatter Picking Engine

Dynamic Order Optimization & Prioritization
Modifies fulfilment priority in real time to handle orders with strict delivery promise

Pending Inventory Management
Increase agility with continuous picking and higher throughput
4

Productivity Boosters

GreyMatter is a real-time order optimization and prioritization engine that refreshes orders every second and commits to the lowest cost and highest priority orders. GreyMatter offers several features that enhances operator productivity and increases overall throughput. These features maximizes resource utilization and system performance and ensures you pick maximum orders while still adhering to SLAs.

GreyMatter Solutions


Batching Similar Orders
Batch similar orders at the same picking station to maximize resource utilization and system performance

Sync Move & Early Rack Release
Boost operator productivity with sync move and early-rack release

Parallel Picking
Boost productivity with parallel picking of fast-moving SKUs across orders

Multiple MSU Picking
Boost operator productivity with multi MSU picking

Post Pack Application
Leverage synergy of pick and pack application working in conjunction

MSLO MSIO
Boost productivity with special handling procedure for single item / SINGLE line orders

Packing Application
Leverage synergy of pick and pack application working in conjunction

2. How do I manage the high rate of return during a peak season?

1

Optimize Put-Away of Returns

During the peak season, managing the high volume of orders is a top priority for the warehouse managers. In such cases picking needs to be prioritized over other lower priority operations. The GreyMatter return management system intelligently optimizes putting away returns while avoiding adverse impact on picking

GreyMatter Solutions


Advanced replenishment
Putaway only those return orders back into the system where SKU is not available in regular inventory

Cross Docking
Cross dock returned orders in bulk

Reserve Picking Management
Pick returns manually as and when required

3. How do I handle order characteristic changes?

1

Modify fulfillment priority in real time to handle orders with strict delivery promise

GreyMatter™ provides an extremely flexible way to manage customer’s changing business needs like ‘higher throughput’, ‘strict SLA’ etc. via configurable business rules. Customers can configure these picking rules as per the business needs. System intelligently optimizes the operations in real time basis the rules defined, such that the output/throughput can be maximized.

GreyMatter Solutions


Dynamic Order Optimization & Prioritization
Modifies fulfillment priority in real time to handle orders with strict delivery promise

Express order handling
Get priority picking at a dedicated PPS for on-time fulfillment of express orders

Picking Strategies
Intelligently optimize PBT/PAT Picking RULES in real time

Ability to Short Pick
Managing exception scenarios arising due to missing inventory
2

Ability to orchestrate multiple process from the same DC

A DC managing a single flow operation for either eCommerce or Store orders might eventually require to work as an omnichannel DC, managing different order types. Suppose a retail chain wants to go online and wish to utilize the same DC for both store and eCommerce customer orders. In this case, it needs to execute multiple process flows and define a different material handling and picking strategy for different order types. GreyMatter’s advanced fulfillment engine gives you the flexibility enabling you to switch between single or multiple order flows, making the warehouse truly flexible, and at the same time, omnichannel capable. GreyMatter optimally manages the resources to handle these order types for the highest yield.

GreyMatter Solutions


Advanced Fulfillment Process Options
Leverage GreyMatter levels to either handle single or multiple fulfillment processes

Custom business process orchestrator
Ability to orchestrate multiple business processes within a single warehouse
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Popularity seeding

With the dynamic nature of inventory, the ABC classification keeps on changing due to different factors like seasonality, etc. The GreyMatter system automatically learns the popularity (fast/slow mover) of each item basis changing demand patterns. And based on the popularity, the position of the rack relative to the PPS is decided. However, new SKUs don’t have a popularity rank. So the system allows seeding in popularity ranks basis demand projection at the time of put away to save time in auto-rearrangement of SKU as per popularity.

GreyMatter Solutions


Popularity Seeding During Put Away
Seed popularity ranks of new SKUs basis demand projection to save time in auto-rearrangement

4. How do I solve challenges with people?

1

Optimal Resource Planning

To manage on-field operations, it is important to continuously plan and optimize capacity and resources. GreyMatter offers capacity management that helps manage the order pool & capacity in real-time. Using this capability, the operations teams can plan the system capacity, taking pre-emptive actions to manage the key KPIs. GreyMatter also offers dynamic queue management where the system automatically learns the efficiency of different operators for different time intervals and accordingly manages the tasks assignment and thus, the queue at PPS station. This improves the overall system’s performance since the system balances its resources basis the operator performance and complexity of tasks in hand.

GreyMatter Solutions


Capacity Management
Fulfill orders timely by managing the order pool & capacity in real-time

Dynamic Queue Management
Dynamic Pace-to-Robot-and-Rack Assignments based on operator performance and complexity of task
2

Analyze worker performance and plan training

The GreyMatter Command center has a comprehensive set of operational, managerial and diagnostic dashboards and analytics tools that put system control, data and continuous improvement insights at your fingertips. Optimization outlook helps you drill-down insights across operational KPI’s to pinpoint actions for continuous performance improvement. Managers can receive real time alert for low system performance and productivity at PPS and user levels. They can deep dive into the “low productivity” issues, co-relate with the trend to know the root cause and take corrective action.

GreyMatter Solutions


Optimization Outlook
Gain Performance Analytic Insights
3

Handle Worker Safety Issues

The Ranger GTP system is deigned to ensure a safe socially distant work environment that is also safe from accidents. GreyMatter offers 8 different tiers of safety nets built into the system which create a 100% secure working environment for our customers and their operations teams. There are safety controllers, sensors and control systems that offers controlled access, fire and earthquake safety, collision detection, emergency controls and more. The GreyMatter also ensures that each touch-point of the operation (serial number) is captured in the system so that end to end tracking and log tracing can be maintained.

GreyMatter Solutions


GreyMatter Safety Modules
Multiple tiers of safety capabilities for a secure working environment

Serialized Inventory Tracking
Ensure worker safety and data transparency with e2e tracing of inventory touchpoints

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